Ashima Faiza S A
Customer Service & Operations Associate (Front & Middle of House) @KFC UK & Ireland
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WORK HISTORY
Customer Service & Operations Associate (Front & Middle of House) @KFC UK & Ireland
Belfast, GB
Provided friendly and efficient customer service at the Front of House• Supported Middle of House operations by coordinating orders and ensuring accuracy• Operated POS systems and handled payments correctly• Assisted in maintaining smooth service flow during busy periods• Followed food safety, hygiene, and company standards• Worked as part of a team to deliver a positive customer experience• Developed communication, teamwork, and time-management skills
EDUCATION
Bapuji Memorial Higher Secondary School
Higher secondary, Maths biology
Queen's University Belfast
Master of Science - MS, Business Analytics
Anna University Chennai
Bachelor of Engineering - BE, Mechanical Engineering
ABOUT ASHIMA FAIZA S A
I have a background in mechanical engineering and am an enthusiast for business and data analytics. I am an expert at using data-driven insights to improve productivity, streamline operations, and inform strategic choices. I have a strong grasp of manufacturing, process automation, and predictive analytics in addition to my proficiency in SQL, Python, Power BI, and machine learning. Having a solid background in data analytics and technical problem-solving, I am excellent at converting complicated data into useful business insight that enhances KPIs, process optimization, and operational effectiveness. I have a strong desire to provide data-driven solutions for innovation and expansion, and I am passionate about using AI, IoT, and predictive modeling to close the gap between engineering and business strategy.
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