Ashima Chopra
Process executive for Google Business Profile
- Role
- Process Executive at Cognizant
- Location
- New Delhi, IN
- LinkedIn followers
- 500 followers
Experience
Process Executive
Nov 2023 — Present · Gurugram, IN
Effectively identified and resolved customer problems and complaints, achieving an improvement in customer satisfaction ratings.• Developed a comprehensive understanding of company products and services, enabling accurate and efficient assistance to customers.• Collaborated with sales, marketing, and technical support teams to address customer needs and provide comprehensive solutions.• Managed a high volume of customer inquiries efficiently, meeting and exceeding established service level agreements (SLAs).
Education
Lady Irwin College
Bachelor of Science - BS
2020 — 2023
Delhi Public School Ghaziabad Society
Senior secondary
2018 — 2020
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