Ashik Ramamoorthy

Experience

1. Consultant

   Deloitte

   May 2024 — Present · Bengaluru, IN

   Developed complex call flows which involves tasks, menus and complex integration withdata actions and properly deployed around fourteen business units in the span of eightmonths which improved the contact center efficiency up to 100 percent. Zero downtime while migration which made sure the contact center migration is seamless. Worked on Salesforce and SAP integration for softphone widget and CRM capability, whichsaw improved performance among the agents. Worked on developing complex triggers which would pass the data to the downstreamreporting system (especially agent talk time, Inbound and Outbound ACD data amongothers). This made sure the data is 100 percent accurate. Worked on Salesforce, Genesys Cloud and Database data actions. This enhanced the contextof the call flow developments. Lead the technical touch point for UAT of four business units and involved in deployment offourteen business units. Constant involvement with business and Business Analysts to discuss the technicalcapabilities of the requirements with business giving 100 percent satisfaction feedback postmigration. Worked on outbound campaign development which saw improved campaigns among businessunits. Leading the requirement, development and management of the biggest Business unit of theclient which is helping to gain technical management skill. Worked on configuration of sites, phone management, user management, and otherconfiguration

Education

• Sri Krishna College of Engineering and Technology

  Bachelor of Engineering

  2016 — 2020