Mian Ashik Murshed
Front End Customer Experience Associate @Walmart Canada
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WORK HISTORY
Front End Customer Experience Associate @Walmart Canada
Vaughan, ON, CA
Customer Interaction: Greet, thank, and assist customers, providing a positive final impression of the store.• Transaction Processing: Efficiently operate cash registers to scan items, handle cash/cards, and process returns or exchanges.• Self-Checkout Assistance: Monitor and guide customers through self-checkout systems to ensure accuracy.• Area Maintenance: Keep the front end clean, organized, and free of hazards.• Compliance & Safety: Adhere to company policies regarding safety, cash handling, and security (e.g, alcohol/tobacco sales, EAS systems).• Product Promotion: Promote company initiatives, such as loyalty programs or store credit cards.
EDUCATION
Everest College, Scarborough, ON, CANADA
Diploma, Network and System Administration/Administrator
Everest College
Diploma, Network and System Administration/Administrator
Rajshahi University, Bangladesh
M.Sc., Physics
University of Rajshahi
M.Sc. in Physics
SKILLS
ABOUT MIAN ASHIK MURSHED
Experienced IT professional with a strong background in system and network administration and proven expertise in managing complex IT infrastructure projects. Skilled in leading end-to-end project lifecycles, from planning and budgeting to execution and risk management. Demonstrated success in coordinating cross-functional teams, optimizing IT processes, and delivering projects on time and within budget. Adept at stakeholder communication, vendor management, and ensuring compliance through detailed project documentation. Committed to continuous improvement and strategic planning, with a record of enhancing system performance, reducing operational costs, and improving recovery capabilities through well-structured disaster recovery plans. Certified in ITIL V4 and multiple Microsoft Azure and project management methodologies.
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