Ashley Franklin

Senior Client Service Manager Strategic Account Manager @Supplemental Health Care

Cottonwood Heights, UT, US

Drive revenue above $70 million annually, with over 325 talent on assignment, managing all staffing operations. •Complete account penetration and business development activities for Summit and Acadia Behavioral Health (over 350 facilities).•Identify service line expansions with current clients, determine competitive rates and engage in contract renewals.•Assist with compliance and payroll to ensure smooth and efficient processes and reduce aging.•Fill client needs timely (30 days or less), proactively engage with leaders and the C-suite, anticipating staffing projections and trends and acting as a trusted subject matter expert.•Completed audit of missing timecards and collected in missed revenue in 2024 year-end review.•Ensure all talent are credentialed and adhere to Joint Commission standards for acute care hospitals, home health and hospice positions, LTAC, SNF, behavioral health hospitals and clinics, outpatient therapy clinics and urgent care clinics.•Expand vendor panels for new service lines, review SOWs and negotiate redlines. •Achieved an average of 26%-28% GP margin.•Present at Quarterly Business Reviews on-site and virtually, build presentation decks and gather data.•Manage VMS and CRM to ensure accuracy of open orders, talent on assignment, scheduling shifts and client databases.•Grew Cornerstone Healthcare Group from $20k monthly in Dec 2018 to $255k in March 2019 with PRN pools and contracts.•Review submissions, redirect as needed to ensure placements and extend clinicians on assignment; compile and present all client and internal reports weekly, monthly and quarterly as needed.•Work closely with SHC and Affiliate Vendors to establish relationships, improve quality of candidates and train new recruiters on the processes. Assist with maximizing GP, traveler contracts, recruiting, coaching and terminations.•Successful project management: COVID implementation and tracking, license discovery, VMS transitions and implementations.