Waleed Ashfaq

WORK HISTORY

EDUCATION

ABOUT WALEED ASHFAQ

With over 10 years of experience across IT infrastructure, service delivery, system operations, network management, and global IT projects, I have developed not just subject matter expertise but also the ability to design, enhance, and scale infrastructure environments that support strategic growth and performance.I combine hands-on technical depth with a strong understanding of business priorities, enabling me to lead complex IT initiatives from planning through execution while maintaining a clear focus on operational excellence, compliance, and strategic impact.Beyond the systems, I care about the people behind them. I love what I do and genuinely enjoy helping others grow. I have mentored teams, supported support staff in their growth, and believe in fostering environments where both technology and individuals can succeed.I am passionate about technology and field of IT, and deeply respect their ability to drive business transformation and empower people. I thrive on building resilient, scalable, and secure IT operations that align with business strategy and long-term goals.Core Competencies:• IT Infrastructure & End User Services• Global IT Projects & Service Delivery• IT Operations Management• Network & Systems Administration• Service Management (ITIL, SLA, Escalation)• Change, Risk & Compliance (ISO 27001, ISS)• Vendor Management & Budget Control (>$2M)• Strategic Planning & Stakeholder Engagement• Team Leadership, Coaching & Retention• Technology Rollouts (SD-LAN, Meraki, Video Conferencing, Site infra Upgrades)