Ashfaqur Rahman
Ce Facility Support Engineer @Microsoft
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WORK HISTORY
Ce Facility Support Engineer @Microsoft
QC, CA
Support infrastructure upgrades and contribute to system improvements, enhancing the reliability of Microsoft’s global cloud services (Azure, Office 365, Bing, Xbox, OneDrive) that serve millions of users worldwide.• Provide technical guidance to vendors and cross-functional teams, overseeing preventive/corrective maintenance and validating work quality against standards.• Write, review, and execute MOPs, SOPs, and EOPs, ensuring safe, consistent, and reliable operation of 200+ critical systems.• Drive continuous improvement initiatives in energy efficiency, sustainability, and risk mitigation, contributing to measurable PUE reduction and long-term data center resilience.• Ensure compliance with ASHRAE, NFPA, NEC, and Uptime Institute Tier standards while maintaining 100% audit readiness and supporting risk assessments.• Support incident response and root cause analysis, using BMS/EPMS data to identify trends and reduce repeat failures by 30%.• Perform operational rounds and troubleshooting of HVAC, UPS, generators, CRAC/CRAH, and fire/life safety systems as part of hands-on support responsibilities.
EDUCATION
Concordia University
Master of Science, Electrical and Computer Engineering
Concordia University
Master of Engineering - MEng, Electrical and Computer Engineering
American International University-Bangladesh
Bachelor's degree, Electrical and Electronics Engineering
ABOUT ASHFAQUR RAHMAN
Electrical & Electronics Engineer with experience in power infrastructure, critical facilities, and electronic diagnostics. Currently working as a CE Facility Support Engineer at Microsoft, supporting global cloud services through infrastructure upgrades, compliance, and system reliability. Skilled in ETAP, AutoCAD Electrical, and EasyEDA, with a track record spanning sensor validation, PCB testing, and mission-critical data center operations. Focused on advancing into supervisory and engineering leadership roles in power and infrastructure.
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