Ashfaque Rifaye

About Ashfaque Rifaye

I build AI products that actually move business metrics — not just demos. I’m a…

Experience

1. Technical Business Analyst

   AT&T

   Aug 2022 — Present · Chennai, IN

   Working as a Business Analyst/Product Owner, spearheaded the development of a Virtual Assistant Chatbot (ANDi VA) for intents like Payment and Billing. Leveraging my expertise in Gen AI/Conversational AI, currently leading the development of LLM-based conversational capabilities, empowering it to engage users through Chat GPT 3.5/4 technology.o Led and managed a Scrum team, throughout the entire development lifecycle, adopting Agile practices to ensure seamless project delivery and engage in PI planning.o Collaborated with stakeholders to gather and analyze business requirements, translating them into actionable user stories and product features, showcasing project progress and achievements.o Successfully developed and implemented chatbot features using Google Dialog Flow and the chat GPT framework, enhancing the overall user experience.o Leveraged my data analysis skills to perform business-critical tasks, extracting valuable insights and optimizing the chatbot\'s performance.o Enhance reporting capabilities, providing stakeholders with actionable business intelligence.o Contributed significantly to the success of the Virtual Assistant Chatbot, streamlining payment and billing interactions and delivering top-notch customer experiences.o Guided the team in the development of leveraging Gen AI technologies with ANDi VA to create sophisticated and contextually aware interactions.o Proactively identified opportunities for improvement and innovation, participated and won Hackathon award for Best Show Award for the idea contributed – Predictive Modelling for Chatbot Intents and Quick Buy Customer Purchase Journey.

Education

• Velammal Engineering College (VEC)

  Bachelor of Engineering (B.E.)

  2012 — 2016