Ashfaq R

About Ashfaq R

Detail-oriented and highly dedicated engineer with 25+ years of experience in customer success, technology operations, AWS cloud infrastructure services, CI/CD platform management, and Site Reliability Engineering (SRE). As Engineering Manager at Apple, currently leading CI/CD platform support for first-party cloud customers— playing critical role in helping thousands of Apple developers get the most from Cloud infrastructure - from onboarding onward.Technical Skills:• Cloud & Infrastructure: AWS (VPC, IAM, EC2, ECS, ECR, EKS, Lambda, S3, RDS, DynamoDB,CloudFormation, CloudWatch, SNS, SQS, Elasticsearch, Kinesis)• CI/CD & DevOps Tools: Spinnaker, Jenkins, Docker, Kubernetes, GitHub Enterprise, Artifactory, Jira,Confluence, Kanban, Slack, Teams• Observability & Monitoring: New Relic, Splunk, Grafana, Graylog, PagerDuty, OpsGenie• Security & Identity Management: IAM, SSO, LDAP, Qualys, Rapid7, Snyk, Twistlock• Incident & DR Management: ServiceNow, HCL (Incident, Incident and Disaster Recovery Management)• Programming & Scripting: Python, Bash, PowerShell, JavaScript, SQL, NoSQL.NET, YAML, HTML, CSS• Databases & Reporting: MySQL, PostgreSQL, MS SQL Server, Oracle PL/SQL, SSRS, Cognos• Operating Systems: Linux (Ubuntu, CentOS, RHEL), Windows Server, macOS• Web & Networking: IIS, Apache, TCP/IP, HTTP/S, DNS, ACLs, Load Balancers, Certificate Management

Experience

1. Engineering Manager

   Apple

   Nov 2024 — Present

   Managing a team of engineers across CI/CD, observability, and compute platforms—deliveringhigh-quality support and scaling operations through structured cross-training and mentorship.

Education

• University of Houston

  Bachelor of Science - BS, Computer Engineering

• University of Cambridge

  Associate of Science - AS, Mathematics

Skills

• Sdlc
• Amazon Web Services (Aws)
• Enterprise Software
• Enterprise Architecture
• Windows Server
• Systems Analysis