Ashfaq Ali Khan

WORK HISTORY

ABOUT ASHFAQ ALI KHAN

Highly experienced Accounts Receivable | Credit & Collections | Billing | Dispute Resolution | Leadership- With over 14 years of experience in Accounts Receivable (AR), Credit & Collections, I specialize in managing high-value receivables, improving cash flow, reducing DSO, and optimizing end-to-end AR operations. I\'ve successfully led cross-functional teams, driven automation initiatives, and collaborated with legal and finance partners to streamline credit risk and billing processes. Key Highlights: • Managed the full AR cycle for a portfolio exceeding ₹5 billion annually, overseeing credit assessments, billing, collections, and dispute resolution. • Successfully reduced DSO from 75+ days to 45–50 days by enhancing credit controls, streamlining follow-ups, and deploying automation tools. • Handled monthly billing of ₹500+ million, achieving a 30% reduction in invoice errors by aligning invoicing with contracts and order terms. • Implemented invoice automation and validation checkpoints, reducing the billing cycle by 25% and increasing accuracy to 98%+. • Spearheaded dispute management using Salesforce, resolving ₹50 million/month in AR disputes, cutting resolution time from 15 to 7 days. • Led initiatives that reduced open disputes by 40% in 6 months, recovering ₹30+ million in delayed payments. • Conducted root cause analysis on recurring billing issues, resulting in a 30% drop in future disputes and improved customer satisfaction. Operational & Leadership Strengths: • Reviewed MSAs, SOWs, and credit terms to support new business onboarding, ensuring business terms were clearly defined and risk-mitigated. • Collaborated with legal, finance, and commercial teams to finalize contracts and integrate accurate terms into ordering and billing systems. • Established and tracked KPI-driven performance goals at daily, weekly, and quarterly intervals, while mentoring team members toward individual career growth. • Oversaw credit risk analysis, assigned credit limits, and managed credit holds/unblocks based on customer payment behaviour and financial health. • Worked cross-functionally with Sales, Customer Service, and Finance to resolve billing discrepancies, improve AR ageing, and maintain strong customer relationships. Throughout my career, I’ve maintained a proactive approach to improving collection strategies, driving system improvements, and building high-performing teams. I’m passionate about AR transformation, process optimization, and delivering results that directly impact working capital and business growth.