Rick Smith
- Role
- Dynamics 365 Services Analyst Ii (New Customers), True Commerce Edi Solutions at TrueCommerce
- Location
- Asheville, NC, US
- LinkedIn followers
- 500 followers
About Rick Smith
My specialty is reverse engineering abandon technical projects, providing full SDLC…
Experience
Dynamics 365 Services Analyst Ii (New Customers), True Commerce Edi Solutions
May 2023 — Present
Work with customers and 3rd party consultants to define and implement the format of data exchanged between the TrueCommerce integration layer and the customer solutions. Consult, advise, and build data mapping standards based on the customer’s specifications and their business and operational needs. Responsible for managing integration timelines and keeping projects on track working jointly with the assigned Implementations Specialist. Train deploying customers on the use of the TrueCommerce integration layer with their software and business needs. Provide regular status reports on current integration projects keeping the customer and implementation specialist informed through regular communication. Designated subject matter expert of a defined market segment and secondary market segment (backup) Involved in TIER3 management and filtering specific to their designated market(s) as a quality control point (as needed). Expert knowledge in not just TrueCommerce Integration Components but also business use and purpose of applicable ERPs in their assigned market segment(s). Document common problems for higher tier review and product improvement. Remain an open go-to resource for internal teams to assist in questions beyond their knowledge using proper channels.
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