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Asheesh Kumar

Site Leader | Digital Transformation | Automation | AI Chatbots | Nexthink | SysTrack | Data-Driven ITSM | IIM | IIT | AWS

Role
Site Head User Experience Tools and Automation at HCLTech
Location
Lucknow, UP, IN
LinkedIn followers
500 followers
OtherView LinkedIn profile

About Asheesh Kumar

I am writing to express my interest in a senior leadership role where I can apply my 17+…

Experience

  1. Site Head User Experience Tools and Automation

    HCLTech

    Nov 2020 — Present · Lucknow, IN

    Site Head – User Experience Tools and Automation, HCLTech Value Plus ServicesLocation: Lucknow |Summary:Spearhead IT automation and UX tools strategy for a large banking/retail/Manufacturing client, supporting over endpoints globally.Designed and deployed automation flows using Nexthink and SysTrack, reducing MTTR by 50% and deflecting 30% of L1 tickets.Integrated Yellow.ai chatbot with ITSM, improving user self-service adoption by 45%.Enabled proactive issue detection and remediation through AI-based telemetry and real-time sentiment analysis.Led cross-functional teams across India, Europe, and the US, managing complex deployments and stakeholder relationships

Education

  • Indian Institute of Technology, Delhi

    Project Management, Project Management

    2012 — 2013

  • Indian Institute of Management, Lucknow

    Executive Program in Data Science

  • Symbiosis Institute of Management Studies

    Master of Business Administration (MBA), Operations Management

    2008 — 2010

  • Allahabad Agricultural Institute

    Bachelor of Science (B.Sc.), Multimedia and Designing

    2004 — 2007

Skills

  • Transition Management
  • Requirements Analysis
  • Service Delivery
  • Service Management
  • Service Desk
  • Service Catalog
  • Data Center
  • Sla
  • Itil Certified
  • Cmdb
  • Project Management
  • Vendor Management
  • IT Strategy
  • Pre-Sales
  • Pmp
  • Itil
  • IT Management
  • Solution Architecture
  • Incident Management
  • Configuration Management
  • IT Service Management
  • Databases
  • IT Operations
  • IT Outsourcing

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Asheesh Kumar — Site Head User Experience Tools and Automation at HCLTech in Lucknow, UP, IN | Unifers