Anna Shcherbakova

Ecommerce Key Account Manager @CMA CGM

Marseille, FR

Developed and executed digitalization strategies for strategic accounts, providing expertise, training, and tailored solutions to reduce churn and foster client loyalty- Contributed to cost reduction by maintaining high digitalization volumes and connecting customers directly to digital solutions that boosted engagement and revenue - Defined performance targets, coordinated, and tracked regional network performance to align with digital objectives & - Strengthened relationships with stakeholders (VPs, Sales, and Customer Care Heads) to ensure strategic alignment- Provided digital product consultation, supporting customers and internal teams in feature implementation and optimal use- Offered communication and strategic sales support through digital reporting tools & - Onboarded new strategic accounts, delivering high-level support and seamless integration for client success- Built strong client relationships, acting as the “voice of the customer” to gather feedback and enhance satisfaction.