Ashbea James
Sr Associate @Capline Dental Services
North Delhi, DL, IN
EMAILS
MOBILE NUMBERS
+91 *********19
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WORK HISTORY
May 2023 — Present
Sr Associate @Capline Dental Services
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Noida, IN
Resolving patient queries over calls and emails.• Managing the call flow of Inbound and Outbound calls.Appointment scheduling and Managing SLA and ensuring complete client satisfaction.• Daily engagement with patients to deliver highest satisfaction score with CSAT.
EDUCATION
2015 — 2018
University of Delhi
Political Science Honors
2019 — 2021
Indira Gandhi National Open University
Master of Public Administration - MPA
ABOUT ASHBEA JAMES
Customer Success & Operations professional with 4.5+ years of experience in client-facing…
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