Ash W.
Chief Operating Officer @Incognito Cocktail Bars
Signup · Get unlimited contacts
WORK HISTORY
Chief Operating Officer @Incognito Cocktail Bars
Executed executive ownership of the end-to-end guest experience in a scaling hospitality business. • Collaborated closely with the founder to maintain brand integrity while driving growth. • Led customer-facing teams across diverse channels, ensuring service excellence and operational efficiency. • Leveraged technology and data to enhance the guest journey, connecting digital interactions with in-venue experiences.
ABOUT ASH W.
Over 25 years experience leading customer-facing operations in fast-moving hospitality environments.My background is rooted in an industry that requires constant movement between strategic thinking and hands-on operational decision-making, often within the same hour. I’m comfortable setting direction, defining standards and KPIs, and then pivoting quickly into execution to support teams, remove friction and protect the guest experience in real time.I have extensive experience working within scaling, founder-led businesses, where priorities and decisions evolve rapidly. I work closely with founders and senior leadership to translate vision into practical, repeatable processes, while maintaining a relentless focus on delivering an outstanding guest experience.A key part of my work has been using technology to enhance the guest journey, deliberately bridging digital and physical touchpoints, from booking and pre-engagement through live service and post-experience follow-up, ensuring journeys feel seamless for guests and workable for teams.I’ve led and supported large customer-facing teams, embedded service standards and governance, and introduced performance frameworks that drive measurable improvements in satisfaction, retention and revenue. Acting as the internal voice of the customer, and ensuring insight informs operational and commercial decisions, is central to how I lead.
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.