Sam Zhang

About Sam Zhang

Strong Expertise in Agile software product management and project management of large-scale online commerce services in big size organization for rapid release/iteration cross-functional and global environment (10 years of experience of Microsoft e-commerce platform). • Enriched experience in software requirements management, product and architecture design, work break down and risk management etc. • Effective communicator in Chinese and English, skilled presenter & growth minded interpersonal skills • Excellent analytical ability and problem-solving skills that seeks for the right solutions to deliver business value. • Working experience in various domains like Seller experience/product publishing/ingestion service, Xbox Game Pass/subscription, e-commerce, retail, payment, finance/accounting, automatic controlling, management consulting, mobile phone software, Electric Power Transmission etc. • Fast learning capability and like to share.

Experience

1. Program Manager Ii

   Microsoft

   Oct 2015 — Present · Shanghai City, CN

   Lead the development and implementation of the Microsoft products publishing platform by collaborating across global teams. • Lead efforts like designing product architecture and solutions for complex technical needs. • Prioritize and deliver the roadmap. Manage project schedules and release plans. • Monitor product/service performance and drive continuous improvement in quality, profitability, supportability, and delivery. • Act as technical advisor with customers to evangelize products and solicit feedback. Designs and drives programs and/or product changes that address customer needs and business priorities. Key achievements are: • Responsible for Products publishing system in Microsoft commerce platform for Windows OS, CSV (Currency Stored Value) and Gaming products. • Drove the Certificate auto renew for services of commerce organization so that no service would stop accidentally due to forget renewal. • Successfully Improved user experience for Windows 10 store in China through collecting user feedback, analyzing data, identifying/prioritizing key issue and collaboration across internal and external teams (e.g, CDN provider in China). • Led the Integration of new payment provider (FDK- First Data Korea) to Microsoft commerce platform by collaborating with external and internal partners like engineering, operation, business, and test teams etc. globally. • Led the product data ingestion for Dropship mode which synergizes large user base of Microsoft store and lower operation cost of suppliers.

Education

• Fudan University

  Master of Business Administration - MBA

  2008 — 2010

• The University of Hong Kong

  Master of Business Administration - MBA

  2008 — 2010

• Wuhan University of Technology

  Bachalor

  1994 — 1998