Ash Alam
Service Delivery Manager @Techys2u
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WORK HISTORY
Service Delivery Manager @Techys2u
EDUCATION
Zenos Academy
Advanced diploma in IT, Information Technology
Shaw Academy
Professional Diploma, Leadership and Management
ABOUT ASH ALAM
Professional Summary:Over ten years of professional work in information technology, during which I built my technical support specialisation and international management capabilities in the public, private, and non-profit sectors, has consistently allowed me to gain the trust of clients as well as colleagues.Leadership & Engagement:As a strong leader who has been involved with senior leadership and a head of IT services, I have demonstrated management and leadership skills, resulting in being a part of critical business discussions. My ability is being able to connect with people at all levels and treat customers as colleagues with respect, while staying constructive when facing difficult conversations. Technical Expertise:Having been in various levels of management for many years, I have been guiding tech teams to deliver innovative solutions. My 12 years of client technical support have provided me with the importance of professional relationships and customer-centric, focused excellence. I work with technical and non-technical teams to communicate complex technical information in simple language to individuals and solve complex problems with professional knowledge and practical judgment, or provide solutions or paths of success.Education, Clearances, and Skills:• Microsoft Azure Fundamentals - AZ900• Security Cleared (SC Clearance)(exp 2026)• Microsoft Azure Administration - AZ104• National Non-Police Personnel Vetting (NPPV)(exp 2027)• Office 365 Administrator• Professional Diploma in Leadership and Management• SharePoint Administrator• SDI 4* Accredited Manager• ServiceNow Administrator• ITIL v4 Foundation• Atlassian/Jira ITSM Administrator• ITIL V4 Service Management• K365 Suite Datto, Autotask, RMM ITSM Administrator• Project Management Professional (PMP) 6th Edition• Remedy, Freshworks, Ninjaone ITSM Administrator• ISO 9001 - Quality Management System• Azure Virtual Desktop (AVD), RDS, Citrix Workspace• ISO/ICE - IT Service Management System• Mobile Device Management (MDM) Administrator • ISO 27001 - Information Security Management• Cisco Catalyst Centre, PRTG (Networking), Solar Winds• People/Service and Senior (SLT) IT Manager Leader• Backup managed – Acronis, Hornet and Saas Backup• Program Management for IT Professionals• ISC2 Certified Information Systems Security Professional (CISSP)• Vodafone Storm Telephony Administrator• Cybersecurity Operations Management• Power Automate Engineer• Dynamics CRM Administrator• CompTIA A+• Dynamics 365 Sales and Customer Service
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