Asha Coleman
Hospitable, Agile, Strategic, Innovative, Consistent, Loyal, Servant & Committed
- Role
- Customer Service Agent (Ticket Gate) at Delta Air Lines
- Location
- Fernandina Beach, FL, US
- LinkedIn followers
- 500 followers
About Asha Coleman
ABOUT ME I am an experienced hospitality expert that brings 20+ years of broad…
Experience
Customer Service Agent (Ticket Gate)
May 2022 — Present · Jacksonville, FL, US
Vision: Deliver world-class service to all customers.Mission: Make every customer feel like the most valued customer.Deliver world-class service to all customers and make every customer feel like the most valued customer. Directly interact with customers, answer customer questions about flight timings, seat availability, fares, reservations for customers and etc.Build and cultivate strong relationships with customers to create an memorable experience.Review metrics to uncover hidden opportunities to improve the end customer experience.Define Delta SkyMiles rewards to understand the range of exclusive benefits and savings the program has to offer to customers. Promoting the Delta American Express credit card to assure customers maximize benefits to earn more miles, save on bags, earn welcome bonus, access to Sky Clubs, and etc. SNAPP Champion/Superuser support on-station and further enhancing the user experience liaison for Delta JAX Airport.
Education
The University of Tennessee at Chattanooga
BUSINESS, MANAGEMENT, MARKETING, AND RELATED SUPPORT SERVICES
The University of Tennessee at Chattanooga
Business Management
Skills
- English
- Event Planning
- Leadership
- Marketing Communications
- Convention Services
- Sales
- Social Media
- Corporate Events
- Onq
- Marketing Strategy
- Yield Management
- Hospitality Industry
- Public Relations
- Languages: English; Gujrati
- Rooms Division
- Hotel Booking
- Pre-Opening
- Lodging
- Hospitality Management
- Banquets
- Online Marketing
- Front Office
- Customer Satisfaction
- Hotel Management
- New Business Development
- Event Management
- Management
- Team Building
- Meeting Planning
- Trade Shows
- Tourism
- Resorts
- Marketing
- Contract Negotiation
- Strategic Planning
- Opening Hotels
- Opera
- Social Media Marketing
- Hospitality
- Food & Beverage
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