Asha Jyothi
Servicenow developer
- Role
- Consultant at Deloitte
- Location
- Hyderabad, TG, IN
- LinkedIn followers
- 500 followers
Experience
Consultant
May 2025 — Present · Hyderabad, IN
Worked on ITSM module Handled Problem, Change, Knowledge, and Incident Management processes to ensure uninterrupted IT service delivery. Identified root causes for recurring issues and implemented permanent resolutions via Problem Management. Created and maintained Knowledge Base content to improve resolution speed and reduce ticket volume.Sprint & Catalog Flow Design Delivered user stories in Agile sprints by collaborating with cross-functional teams. Designed and optimized catalog workflows to streamline request fulfillment. Participated in sprint planning and retrospectives to enhance process efficiency.
Education
Andhra University
Dr. Lankapalli Bullaya college , B.sc Microbiology
Little Flower High School
Dr. Lankapalli Bullayya College , Microbiological Sciences and Immunology
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