Ashley Payne

About Ashley Payne

Results-driven learning and development professional with 10+ years of experience designing, delivering, and scaling training programs across large organizations. Proven track record of building coaching systems, leading cross-functional teams, and driving measurable performance outcomes. Skilled at translating organizational strategy into development programs that grow talent and improve retention.KEY ACHIEVEMENTSScaled coaching operations by 47%, growing a portfolio from 17 to 25 professionals while contributing to a 93% organizational retention rate.Led a training overhaul that delivered a 200% improvement in team performance metrics within 7 months.Achieved 100% voluntary participation in a standardized 1:1 coaching program through relationship-driven engagement.Designed scalable development infrastructure—including an AI-powered coaching tool, structured frameworks, and resource libraries—to extend L&D capacity beyond direct delivery.SKILLSLearning & Development: Hybrid, in-person, and virtual program design and facilitation; 1:1 and group coaching; train-the-trainer; new hire orientation and onboarding; adult learning theoryTools & Technology: Google Workspace, Zoom, AI Tools, Canva, Articulate, LMS AdministrationStrategy: Cross-functional team leadership, change management, program management, data analysis and reporting, strategic planning, stakeholder engagement

Experience

1. Learning & Development Coach

   Fairfax County Public Schools

   Aug 2024 — Present · Fairfax County, VA, US

   Co-designed and facilitated the organization’s New Hire Orientation program, onboarding multiple cohorts into organizational culture, systems, and performance expectations.Design and facilitate professional development for peer coaches and cross-departmental training staff, building scalable resources including a structured support framework, an AI-powered coaching reference tool, and a centralized library of employee-facing learning guides to extend development capacity beyond 1:1 delivery.Integrate current learning science and development methodologies into coaching practice and program design, ensuring alignment with industry best practices.Deliver individualized professional development using a consultative coaching framework, guiding employees through structured planning, reflection, and problem-solving to remove roadblocks and improve performance.Manage ongoing development cycles for a portfolio of 25+ professionals, tailoring interventions to real-time performance data and individual growth plans to drive measurable progress toward organizational standards.Track and analyze development outcomes across a high-volume caseload, optimizing scheduling and ensuring equitable resource allocation across high-need locations.Deliver periodic status reports and data-driven insights to site leadership, aligning coaching goals with location-specific KPIs and organizational priorities.Scaled coaching operations by 47% in one year while contributing to a team-wide 93% organizational retention rate, with 100% of personally coached professionals retained in the field.

Education

• The University of Tennessee at Chattanooga

  Bachelor's degree, Psychology

  2006 — 2010

• The University of Tennessee at Chattanooga

  Master's degree, Education

  2011 — 2013