Ash B.
Business Process & Implementation Specialist
- Role
- Implementation Specialist Ii at Pushpay
- Location
- Seattle, WA, US
- LinkedIn followers
- 500 followers
About Ash B.
I\'m a strategic thinker who enjoys analyzing something complex and finding simple and effective solutions with the power to improve people\'s lives.
Experience
Implementation Specialist Ii
Nov 2024 — Present · Redmond, WA, US
Onboard customers to the Pushpay ChurchStaq products, tailoring launch plans to focus on each customer’s highest priorities while considering capacity and project length.Lead strategy sessions and working sessions alike to clarify priorities and deliver functionality.Create customer roadmaps to visually model the customer journey in Implementation. Lead taskforces to analyze and continually improve the Implementation process, aligning customer needs, department vision, and business objectives through strategic possibilities.Continuously refine roadmaps in close collaboration with internal stakeholders based on verified outcomes and product updates. Evaluate potential platforms to improve the Implementation team’s internal process and advise in their adoption.Capture user stories and submit product feature requests, collaborating with the product team to pursue optimal improvements. Advise customers of best approaches for interim solutions.Creatively and strategically address non-functional areas for improvement, proposing new ideas and testing them before creating a rollout plan.Drive a continual increase in processing volume through early adoption and strategic rollout.Manage customer relationships, creating a positive impression of Pushpay staff and products.Develop both self-serve and guided customer training pathways and create learning material.
Education
Scripps College
Linguistics
2009 — 2012
Montgomery High School
International Baccalaureate Diploma
2005 — 2009
Skills
- Event Planning
- Discussion Facilitation
- Transaction Coordination
- Microsoft Publisher
- Office Administration
- Docusign
- Research
- Microsoft Excel
- Project Management
- Photography
- Microsoft Powerpoint
- Fashion
- Social Media
- Graphic Design
- Microsoft Word
- Troubleshooting
- Proofreading
- Team Management
- Scheduling
- Microsoft Office
- Sales
- Windows & Mac Operating Systems
- Training
- Client Service
- Social Media Marketing
- Leadership
- Skyslope
- Teaching
- Real Estate Transactions
- Editing
- Community Outreach
- Public Speaking
- Marketing
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