Asfiya Sharif
Dispute Management Executive @Iron Mountain
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WORK HISTORY
Dispute Management Executive @Iron Mountain
Client Billing & Dispute Management | Operations & Customer Service | Cross-Functional CollaborationExperienced in managing end-to-end billing and dispute resolution processes, including invoicing, credit/debit adjustments, and service agreements. Skilled in investigating deductions, rate variances, and inventory coordination while ensuring timely closure with corrective actions. Proven ability to work across departments—Sales, AR, Logistics, and Client Service—for PO reconciliation, data accuracy, and client satisfaction. Strong communication, Excel proficiency, and a customer-first mindset drive my results in fast-paced environment.
EDUCATION
University of Mumbai
Bachelor of Commerce - BCom
Mumbai University Mumbai
Bachelor of Commerce - BCom
ABOUT ASFIYA SHARIF
As a dedicated Customer Service Executive with over a year of experience, I am passionate about delivering top-notch support and building strong relationships with clients. I thrive in fast-paced environments and excel at problem-solving, ensuring that customer inquiries and concerns are handled efficiently. My strengths lie in active listening, clear communication, and a proactive approach to resolving issues, all aimed at enhancing the overall customer experience. I am eager to leverage my skills to contribute to a dynamic organization that values client satisfaction and continuous improvement.\"
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