Asfiya Buch

Technical Support Engineer @Gupshup

Gurugram, IN

Develop and maintain IVR scripts, Conduct thorough testing of IVR systems to identify and address any issues or bottlenecks, improving system performance and reliability.• Debugging of Custom API and Plug in Integration.• Utilize Metabase for creating and managing dashboards, providing insights to stakeholders.• Ensure data integrity and synchronization between CRM systems and other databases.• Write and optimize SQL queries to extract and manipulate data for reporting and analysis.• Work on the Integration of various CRM systems, including Salesforce, with Internal and External Platforms.

NATIONAL INSTITUTE OF ELECTRONICS & INFORMATION TECHNOLOGY (NIELIT)

Master of Computer Applications - MCA