Asfiya Buch
Technical Support Engineer at Gupshup - [ On Notice ] | Worked as Senior Software Engineer Analyst at Capgemini | REST API | SQL | JIRA | Salesforce | Postman.
- Role
- Technical Support Engineer at Gupshup
- Location
- Gurugram, IN
- LinkedIn followers
- 500 followers
Experience
Technical Support Engineer
Feb 2024 — Present · Gurugram, IN
Develop and maintain IVR scripts, Conduct thorough testing of IVR systems to identify and address any issues or bottlenecks, improving system performance and reliability.• Debugging of Custom API and Plug in Integration.• Utilize Metabase for creating and managing dashboards, providing insights to stakeholders.• Ensure data integrity and synchronization between CRM systems and other databases.• Write and optimize SQL queries to extract and manipulate data for reporting and analysis.• Work on the Integration of various CRM systems, including Salesforce, with Internal and External Platforms.
Education
NATIONAL INSTITUTE OF ELECTRONICS & INFORMATION TECHNOLOGY (NIELIT)
Master of Computer Applications - MCA
2019 — 2022
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