Asir A.

About Asir A.

Profile: Dedicated and results-driven SOC Analyst with a proven track record of…

Experience

1. Information Technology Service Desk

   Nordstrom

   Oct 2019 — Present

   Lead ideation to launch process for users to leverage Okta SSO to set initial PIN for sales accounts, eliminating the need for 80% of sales employees to call the service desk for resetting passwords & pins. Collaborated with Sr. engineers built and simplified Zscaler access provisioning project, resulted shortening 30% of complete close access provisioning process time. Monitoring several escalation, event and alert platforms, determining level of incident priorities or business impacts, and resolving or escalating tickets to appropriate assignment teams for further research Championing help security posture at my department by utilizing security guidelines, policies and recommendations which resulted identifying and reporting over dozen suspicious or phishing emails in our company Participated and contributed Remote Access Projects Options, were options to be leveraged remote connections, functionalities, securities and usability of Zscaler and GlobalProtect vpn options Authored number of KB articles for SSO & AD user login issue which a widespread usage across our organization As a junior intern, I \'m shadowing Sr engineers who \'re designing and maintaining the Company\'s IT environment and internal operations. Assisting Sr. Engineers with completing tasks such simplifying and provisioning admin access and privilege roles. Contributing task automation projects including network event alert monitoring. Creating stories of epics using Jira platform, and managing serviceNow access requests and incident tickets process.

Education

• The Ohio State University

  Bachelor's degree, Economics

  1998 — 2002