Aseem Kumar
Customer Service Operations Leader | MBA | Expert in Strategic Planning, Workforce Forecasting & Global Vendor Management | Driving Scalable, Customer-Centric Solutions Across Global Teams
- Role
- Sr Mgr, Supply Chain Management at Amazon
- Location
- Seattle, WA, US
- LinkedIn followers
- 500 followers
About Aseem Kumar
With over 14 years at Amazon and 20+ years of global leadership experience, I specialize in supply chain management, customer service operations, and process optimization. Currently leading delivery operations as Senior Manager of Supply Chain Management, I drive cost reduction, quality improvement, and operational innovation while collaborating with cross-functional teams to deliver impactful results. Our team achieved a 15% operational defect reduction, saving $150 million in 2024. My work emphasizes data-driven decision-making, strategic planning, and stakeholder engagement. Partnering with analytics teams, I leverage tools like Tableau and SQL to identify insights and inform strategies, while fostering a culture of continuous improvement. Passionate about talent development, I’ve championed leadership growth and diversity initiatives, ensuring sustainable organizational success.
Experience
Sr Mgr, Supply Chain Management
May 2024 — Present · Bellevue, WA, US
Lead a team of 10+ program managers supporting Supply Chain Management for North America delivery operations Develop and maintain the SSD cost and quality improvement roadmap, driving continuous improvement initiatives Partner with analytics teams to build insights and reporting, developing strategies for operational adjustments Collaborate with corporate and field operations teams, presenting to Directors, VPs, and key operational leaders Achieved $150 million in savings through a 15% reduction in operational defects in 2024
Education
Osmania University
Master of Business Administration (M.B.A.), Business Administration, Management and Operations
2004 — 2006
Skills
- Call Centers
- Bpo
- Leadership Development
- Service-Level Agreements (Sla)
- Operations Management
- Outsourcing
- Call Center
- Management
- Service Delivery
- Technical Support
- Mis
- Workforce Management
- Incident Management
- Team Management
- Sla
- Contact Centers
- Transition Management
- Process Improvement
- Organizational Development
- Performance Management
- Crm
- Customer Satisfaction
- Customer Experience
- Vendor Management
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.