Aseem Borse
AVP - IT Service Manager at Barclays GSC, India
- Role
- Service Operations Manager at Barclays
- Location
- Pune, MH, IN
- LinkedIn followers
- 500 followers
About Aseem Borse
Expertise in Operations Management where Floor Support is provided so that agents provide the right information and ensure that every call ends in an FCR- Successful track record of managing new hires by training them to the desired skill level and there by leveraging them to handle multiple processes- Successfully driven Workshops from Agent level to Leadership level for Personal self development and career orientation- Have been responsible for all data reporting for leveraged desk and took full responsibility in owning end to end ownership of every account.Specialties: ITIL Service Support & Service Delivery, Business Excellence, Incident and Problem Management. People Management
Experience
Service Operations Manager
Dec 2015 — Present · Pune, IN
Education
University of Lucknow
Bachelors, Computer Applications
2006 — 2008
Skills
- Itil
- Incident Management
- Operations Management
- Analysis
- Itil Expert
- Service Delivery
- Vendor Management
- Management
- IT Outsourcing
- IT Service Management
- Change Management
- Databases
- Service Desk
- Itil V3 Foundation
- Process Improvement
- Leadership
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