Ased Islam
Sr Services Project Manager @UKG
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WORK HISTORY
Sr Services Project Manager @UKG
GB
Sr Services Project Manager leading SaaS implementations for some of the largest and most recognised brands in the world upto $10mil multi-country, multi-year rollouts across EMEA, APAC, US.Role responsibilities- End-to-end SaaS solutions implementation for customers worldwide- Develop detailed project plans/timelines with milestones, RACI, deliverables- Manage multiple project workstreams- Budgeting for multi-million £ projects- Facilitating workshops, presentations, training sessions, recurring meetings- Working remotely and meeting on-site with customers in Europe- Resource management, scope control, requirements definition, risk management, mitigations, issue resolution, escalations- Senior stakeholder management, running regular SteerCo meetings, presenting project stats/data- Calculating ROI, agreeing SLAs and KPIs, creating measurable targets and MVP to define success- Leading and feeding into solution design, coming up with new initiatives to solve problems- Keeping customer expectations realistic, delivering quality and ensuring efficiency every time
EDUCATION
Birmingham City University
BSc, Software Engineering
SKILLS
ABOUT ASED ISLAM
Senior Services Project Manager leading SaaS software implementations for major global clients with multi-million £ budgets and ARR. Own the full end-to-end delivery of UKG products for clients both new and existing, managing rollouts for customers with 30k+ users. At any given time managing budgets, resources, timelines, risks, scope, governance, MVP, stakeholders at every level, reports, etc. I drive decisions, instil confidence, work through problems, run executive meetings, SteerCo calls, aid colleagues at every level no matter the role to ensure success in deliverables within budget and timelines.Initially an EMEA project manager but now managing multiple US clients and APAC projects simultaneously.Recognised for going above and beyond, where necessary I have worked on full specification documents for clients, communications for seniors, ROI evidence and support, devised new solutions, enhanced existing solutions all to ensure long-term success. My calm demeanour, analytical thinking and sharp approach give management the confidence to assign large projects and hand-over pre-escalated clients to me to ensure the best possible delivery and experience for our customers. Day-to-day I work with BAs, Software Developers, Solution/Integration/Technical Consultants, Project Managers, Solution Architects, Internal and External Senior Management, Technical teams, Resource Management, CSMs and more from all across the Globe. Working with people across multiple time zones effectively ensuring the best service for clients. A keen and active member of the PM Centre of Excellence to work on new processes, solutions and ideas with PMs from across the globe improving/impacting the way we work. From attending regular calls & discussions, and presenting ideas I’ve quickly become a reliable source of knowledge for EMEA PMs who know they can rely on me to answer any of their queries. With a BSc in Software Engineering, I have a strong understanding of software & web development, including new technologies across Web (SaaS), Data and Mobile, Programming languages and their limitations & possibilities. Advanced in Excel, highly IT-literate and all round techy. Recognised for having a Logical Approach, Software Engineering Background, Strong Technical Knowledge, Excellent Stakeholder Management and Business Awareness. Many years of experience in IT, Finance & FMCG sectors giving me a vast range of experience and the capabilities to provide a premium service to clients/customers beyond the norm for a PM, doing what needs to be done to succeed.
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