Ashley Schamu
New Client Coordinator III at LifeSpan Medicine
- Role
- New Client Coordinator - Level Iii at LifeSpan medicine
- Location
- San Diego, CA, US
- LinkedIn followers
- 500 followers
About Ashley Schamu
10+ years experience working in client facing roles and customer service. I am passionate…
Experience
New Client Coordinator - Level Iii
Sep 2016 — Present · San Diego, CA, US
Coordinate over 1,500 new clients into LifeSpan Medicine from education and orientation to booking and follow-up.• First point of contact for customer questions and assist with customer implementations.• Obtain new client paperwork, including past medical records, in a timely fashion and efficiently and accurately filing into the system.• Oversee projects for the new client department.• Work collaboratively with various internal departments to coordinate all client care prior to their initial appointment.• Cultivate relationships and provide excellent customer service to over 1,500 new and current clients.• Troubleshoot & reversed 15% of cancelled client bookings with timely intervention strategies.• Generate materials and reporting used to deliver insights on new client scheduling.• Answer emails, texts and respond to urgent client questions on weekends and after hours.• Use company CRM to track client interactions and scheduling requests.
Education
UC Santa Barbara
Bachelors, Communication
2005 — 2009
Institute for Integrative Nutrition
Nutrition/ Health Coach Certification, Nutrition / Health Coach
2017 — 2018
University of San Francisco
Masters, Sport Management
2010 — 2012
NASM
Personal Trainer, Health and Physical Education/Fitness
2017 — 2017
Skills
- Microsoft Office
- Sales
- Community Relations
- Archtics
- Sports
- Microsoft Word
- Management
- Event Planning
- Sports Management
- Community Development
- Customer Service
- Marketing
- Social Media
- Sports Marketing
- Ticket Sales
- Event Management
- Leadership
- Social Networking
- Customer Satisfaction
- Sponsorship
- Time Management
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