Cherisse Biddulph

Senior Technical Support Specialist @IMAGINiT Technologies

CA

As a Senior Technical Support Specialist, I provided advanced technical assistance, training, and support for Autodesk software across multiple disciplines, including AutoCAD (Architecture, MEP), Revit (Architecture, MEP, Structure), Navisworks, Advance Steel, Fabrication CADmep, Autodesk Teams, and BIM 360.I supported both small and large organizations with installations, activations, network and standalone deployments, license administration, and setup and maintenance of their Autodesk Account websites.In this role, I worked with architects, engineers, and design teams to resolve complex software issues, improve workflows, and support project delivery. I developed user documentation, provided technical training, and applied skills in 3D rendering and construction management to assist end users effectively. Success in this role depended on strong cross-team collaboration, clear technical communication, and the ability to manage multiple priorities in a fast-paced environment.

ITT Technical Institute

Associate of Applied Science, Computer Drafting and Design

Bridgerland Technical College

Interior Design