Arunagiri Shanmugam Balasubramanian

Head of Operations Railways @Srmpr Railways

Chennai, IN

Overseeing end-to-end railway tourism operations, I lead a team of 260+ professionals across hospitality, logistics, and guest services. My focus has been on delivering memorable travel experiences while enhancing operational reliability and customer engagement. Working closely with zonal railway authorities and local teams, I ensure seamless coordination and timely execution of large-scale charter services. From introducing ERP-based workflow automation to setting up real-time escalation protocols, I’ve built frameworks that strengthen service delivery and increase passenger satisfaction. My approach emphasizes personalization, process transparency, and cost-effective excellence.