Alan Saters
Senior Support Engineering Manager at Kroger Technology & Digital (HR, Payroll & Benefits)WFM | HCM | HRIS
- Role
- Senior Support Engineering Manager (Corporate Systems HR, Payroll, & Benefits) at Kroger Technology & Digital
- Location
- Cincinnati, OH, US
- LinkedIn followers
- 500 followers
About Alan Saters
I am a Senior Support Engineering Manager with extensive experience in leading technical teams and managing complex HR, Payroll, and Benefits systems. At Kroger Technology & Digital, I oversee a team of 40+ professionals supporting systems like Oracle HCM Cloud and UKG Pro WFM, focusing on process improvement, resource allocation, and stakeholder collaboration.Previously, at Encompass Technologies, I managed technical support for eCommerce products, mentored a team of analysts, and improved customer satisfaction. At Paycor, I led successful client migrations to an updated human capital management platform, ensuring seamless data conversion and client support.With a passion for leveraging technology to solve business challenges, I excel in team leadership, problem-solving, and driving continuous improvement. I am committed to delivering efficient, scalable solutions that align with business goals while fostering team growth and innovation.
Experience
Senior Support Engineering Manager (Corporate Systems HR, Payroll, & Benefits)
Feb 2024 — Present · Cincinnati, OH, US
Overseeing a team of 50+ onshore and offshore managed services provider resources supporting HR and Payroll systems, including Oracle HCM Cloud, UKG Pro WFM, and custom legacy applications. Responsibilities include managing resource allocation, incident management, process improvement, performance metrics, and collaboration with various stakeholders.Directing and managing the software design, development, implementation, and support of software engineering teams within the HR and Payroll product domain.
Education
Indiana University Bloomington
Bachelor of Science, School of Informatics
2008
Skills
- Contract Negotiation
- Staff Augmentation
- Recruiting
- Technical Recruiting
- Consulting
- IT Recruitment
- Wordpress
- Sales
- Regulatory Compliance
- Technical Writing
- Html
- Crm
- Sdlc
- Talent Acquisition
- Social Media
- Telecommunications
- Powerpoint
- Microsoft Excel
- Analysis
- Leadership
- Networking
- Interviews
- Blogging
- Vendor Management
- Temporary Placement
- Access
- Strategic Sourcing
- Sharepoint
- Training
- Testing
- Requirements Gathering
- Enterprise Software
- Building Relationships
- Staffing Services
- Human Resources
- Information Technology
- Business Networking
- Microsoft Access
- Project Management
- Sql
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