Asako Smithers-Matsuda

Director of Housekeeping @Aria Resort & Casino

Las Vegas, NV, US

EMAILS

[email protected]

MOBILE NUMBERS

+91 *********19

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WORK HISTORY

Dec 2009 — Present

Director of Housekeeping @Aria Resort & Casino

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Oversee the day-today operation of the Housekeeping department.Direct/Manage employees to achieve the company business goals.Established and monitor inspection program to ensure the cleanliness and sanitation of the hotel.Control labor, supply and cleaning costs.Implementing and support of the departmental employee recognition/appreciation programs.Coach and develop team members.Direct and support customer service, company and departmental training.Support corporate initiative and sustainability program.Knowledge in Culinary Bargaining.Assist in recruitment process for the opening Aria Resort and Casino.Assisted implementing safety ergonomics best practices.Assisted Implementing Water Management Procedures.Received 20••••14 Five Diamond AwardsReceived 20••••14 Forbes Four Stars Awards

EDUCATION

1998 — 2000

Rhodes Colleges, Las Vegas College

Associate's Degree, Paralegal

SKILLS

Convention ServicesGuest RecoveryFood & BeverageTourismHospitalityRevenue ForecastingCuisineRestaurantsHiringProperty Management SystemsHotelsTrainingCustomer SatisfactionBanquetsMicrosEmployee RelationsRevenue AnalysisYield ManagementPre-Opening ExperienceFine DiningWineBanquet OperationsRooms DivisionVipLeisureCateringFront OfficeHotel ManagementCasinoHotel BookingPre-OpeningLodgingTeam BuildingRestaurant ManagementConcierge ServicesOpening HotelsMenu DevelopmentCasino GamingGuest Service ManagementEvent Management

ABOUT ASAKO SMITHERS-MATSUDA

Director of Housekeeping Aria Resort & Casino

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