Anshuman Saini
Business Analyst | Identity & Access Management | AI-Driven Solutions | Digital Transformation | Process Optimization | Stakeholder Management
- Role
- Business Analyst at Tech Mahindra Business Services
- Location
- Thane, MH, IN
- LinkedIn followers
- 500 followers
About Anshuman Saini
Senior Business Analyst and Operations Consultant with 14+ years of diverse experience in…
Experience
Business Analyst
Tech Mahindra Business Services
Jul 2022 — Present · Mumbai, IN
Led end-to-end implementation of Identity and Access Management (IAM) across 20+ enterprise applications, collaborating directly with executives and external clients.Supported to Deliver an AI simulation tool targeting Bottom Quartile agents, using Google AI Studio to mimic real-life customer scenarios and guide agents through training feedback loops.Partnered with the PMO team to design and launch a structured Program Management Playbook for newly joined PMs, covering workflows, templates, and governance best practices.Acted as Project Coordinator for the WFM Academy initiative — managing Gantt charts, issue logs, and facilitating weekly stakeholder meetings to deliver a complete onboarding curriculum for WFM roles.Created 20+ SOPs, HLDs, and wireframes to standardize contact center operations; reduced onboarding errors by 30%.Conducted risk assessments post-deployment to identify identity-mapping threats from plugin misconfigurations — preventing large-scale issues.Tools Used: Microsoft Visio, Gantt Charts, Google AI Studio, IBM Blueworks, CRM, Kana, HTML basicsCertifications: Google Cloud Digital Leader, Agentic AI Fundamentals, Six Sigma Yellow Belt
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