Adnan Safdar
Head of Product @Resonate
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WORK HISTORY
Head of Product @Resonate
SKILLS
ABOUT ADNAN SAFDAR
I’m a Head of Product with 20 years of experience helping organisations transform how they communicate and collaborate. My background spans Unified Communications (UCaaS), Microsoft Teams and Contact Centre (CCaaS) solutions, where I’ve delivered secure, scalable platforms that align technology with business strategy. Building on my experience as a Principal Solutions Architect, I’m now focused on shaping product strategy and direction, translating complex challenges into clear priorities and actionable roadmaps. I work closely with cross-functional teams to deliver solutions that drive customer value, adoption and measurable business outcomes. I’ve led complex transformation initiatives end to end, from early stage design through to deployment and optimisation, helping enterprises simplify operations, reduce costs and improve both customer and employee experiences. My expertise includes Microsoft 365, Teams Voice, Direct Routing, SBCs, Teams Rooms, cloud contact centre platforms and enterprise video conferencing, with a strong track record of integrating multi-vendor environments into seamless solutions. I’m passionate about building impactful products and leveraging innovation across collaboration, automation and AI to help organisations adapt, scale and work smarter.Experiences and Certifications:Microsoft Certifications:• Microsoft 365 Certified: Collaboration Communications Systems Engineer Associate• Microsoft 365 Certified: Teams Admin Associate• Microsoft 365 Certified: Teams Voice Engineer Expert• Microsoft Office 365 - MCSA• Microsoft Lync 2013 - MCP• Microsoft Teams - Direct Routing• Skype for Business 2015• Skype for Business Online• Azure AD• Microsoft Endpoint Manager (Intune)• Microsoft Power Automate• Microsoft CoPilotSBC (Session Border Controller):• AudioCodes SBC: ACA- Essentials and Configuration• AudioCodes SBC: ACP- Advanced Interworking and SecurityContact Centre:• WSP AnywhereNow• Enghouse EICC• Landis O365 Contact Center• Luware Nimbus Contact Center - SMECisco Webex:• Cisco Webex Contact Center - Expert• Cisco Webex Contact Center - Customer Admin• Cisco Webex Calling - Customer AdminVideo Conferencing:• Microsoft Teams Rooms Solution Sales Professional• Microsoft Teams Rooms Technical Solutions Professional• Microsoft Places Technical Solutions Professional• Polycom Group 500, Poly G7500• Poly X30/X50 • Logitech: SRS/MTR• Yealink MV300/400/500/800Gamma:• Gamma - Direct Routing, • Horizon,• Inbound, • SIP
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