Asad Khan
Technical Support Analyst @Docebo
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WORK HISTORY
Technical Support Analyst @Docebo
Serve as first point of contact for Docebo LMS users via chat, email, and screen share-Resolve technical issues and guide customers with clarity, empathy, and ownership-Regularly exceed ticket resolution targets (110%+ monthly)-Advocate for customers by escalating issues appropriately and managing expectations-Collaborate with internal teams to identify product gaps and enhance service delivery.
EDUCATION
Conestoga College
Postgraduate Degree, Global Business Management
SBS Swiss Business School
Bachelor of Business Administration (BBA), Business Management
ABOUT ASAD KHAN
Customer-focused Technical Support Analyst with 5+ years of experience in SaaS, e-commerce, and data storage, delivering effective solutions and top-tier support.
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