Asad Iqbal
Service Desk Analyst @Positive Solutions
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WORK HISTORY
Service Desk Analyst @Positive Solutions
Adlington, GB
In my role as a Service Desk Analyst, I provided top-notch technical support to users, resolving issues efficiently and effectively. I utilized skills in troubleshooting, customer service, and ITIL processes to maintain a customer satisfaction rate up to maximum. My responsibilities included-Managing and prioritizing incident tickets to ensure timely resolution, achieving an average SLA response time-Conducting regular system audits to identify and rectify potential issues, improving system reliability-Collaborating with cross-functional teams to streamline processes, resulting a reduction in repeat incidents.
EDUCATION
The University of Salford
Master's degree, Managing Innovation and Information Technology
University of Management and Technology - UMT
Bachelor of Science - BS, Computer Software Engineering
ABOUT ASAD IQBAL
Proactive and results-driven IT professional with 9+ years of progressive experience…
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