Asad Ali
Mortgage Administrator @Nationwide
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WORK HISTORY
Mortgage Administrator @Nationwide
Manage multiple customer mortgage referals from receipt, vetting all documents to ensure they comply with agreed policy eg are in the correct customer name, are authentic documents, are supplied within approved timescales, safeguarding the customers personal data at all times- Request and obtain correct documentation, where documents are missing, incorrect or not within valid dates- Follow up on all outstanding requests until completed- Once case doccumentation is complete - forward to appropriate team for assessment- Resolve any remedial actions that are requested- Effectively and accurately use multiple in-house systems to access and complete customer requests, logging action taken as required- Seek a solution for any case that falls outside of agreed SLA using Senior Customer Administrator to resolve, allowing the request to be completed- Responsible for managing allocated workload, prioritising multiple cases to ensure key SLAs are achieved- Clearly and confidently discuss any outstanding requirements with external parties, customers- Check correct ID & verrification are in place- Build strong working relationships with peers, Case Owners, Senior Case Owners and Team Managers, across the operations teams to allow for efficient escalations and advice to be sought as required.
EDUCATION
National University of Modern Languages
Bachelor of Business Administration - BBA, Marketing
University of Northampton
MSC Accounting & Finance, Accounting
ABOUT ASAD ALI
Business Management | Management Professional | Marketer| Banker|Team Leader| Become…
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