Asaad A.

WORK HISTORY

EDUCATION

ABOUT ASAAD A.

Senior IT-System Administrator with 4+ years of experience managing internal IT infrastructure and cloud environments. At IDnow, I administer all internal IT platforms with global administrator access to the Microsoft 365 tenant, including full control over Exchange Online, Azure AD, SharePoint, Teams, and related security/compliance centers. I am responsible for tenant-wide configurations, identity and access management, and ensuring platform reliability, security posture, and scalability.My technical expertise includes Active Directory and domain controller administration, Proxmox virtualization, Microsoft Intune for endpoint management, and full organization-level admin in Atlassian Cloud, managing both Jira and Confluence—including cloud migrations and automation workflows. I also manage the company’s VoIP communication systems and drive continuous improvements in IT service delivery.Beyond system administration, I oversee IT asset management, including hardware lifecycle and procurement. I serve as IDnow’s primary contact for IT and hardware providers, overseeing vendor relationships and ensuring service alignment with business needs.I mentor the support team, train new hires within the internal IT team, and act as the central coordinator for all service desk functions, owning key touchpoints to ensure efficient operations. I drive process improvements and manage internal audit readiness as the internal IT representative, working closely with external auditors and the information security team to maintain compliance and operational transparency.Lately, I have been contributing to AI integration efforts, helping streamline and modernize our IT ecosystem.Certified in Azure and GDPR compliance, I am driven by a strong focus on collaboration, automation, and continuous improvement—always aligning IT strategy with business needs and user experience.