Aryendra Rana
IT Analyst @HCLTech
- Role
- Analyst at HCLTech
- Location
- Hamirpur, HP, IN
- LinkedIn followers
- 500 followers
About Aryendra Rana
I am an experienced Service Desk Engineer with a strong background in IT infrastructure support, cloud services, and customer service excellence. I have successfully resolved technical tickets with high customer satisfaction and consistently positive feedback. My experience spans across Azure, Active Directory, Microsoft Exchange, Teams, and Office 365 environments, where I provide end-to-end support, troubleshoot complex issues, and ensure smooth IT service delivery.With hands-on expertise in leading ITSM tools like ServiceNow and BMC Helix, I excel in incident management, user administration, and technical problem-solving. I am known for my strong communication skills, customer handling capabilities, and ability to deliver solutions under pressure, contributing to improved productivity and user experience.
Experience
Analyst
Oct 2024 — Present · Lucknow, IN
Education
DAV Centenary Public School - India
Intermediate, Computer Science
Amity University Online
Bachelor of Computer Applications- BCA, Data Science
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