Aryan A.

Multi-task Station Agent @Lufthansa Group

Vancouver, BC, CA

Generated and increased ancillary revenues by proactively identifying opportunities and selling additional services across various passenger touchpoints Coordinated and supervised critical apron workflow aspects, ensuring stringent safety protocols and contributing to overall operational efficiency. Delivered exceptional customer service and sales support to a diverse passenger base, including managing the needs of loyalty program members. Executed comprehensive passenger check-in, boarding, and gate closure procedures, ensuring compliance with regulations and contributing to on-time departure performance. Managed complex ticketing processes, including accurate calculation, issuance, and efficient re-issuance to resolve passenger itinerary changes. Processed financial transactions, including timely refunds, collection of excess baggage fees, and handling associated documentation (PEVs, TODs, replacement documents). Resolved last-minute operational challenges and provided compassionate assistance to passengers with special needs, facilitating smooth and inclusive travel experiences. Prepared and filed detailed passenger irregularity reports and issued crucial Weight and Balance documentation, ensuring regulatory compliance and operational safety standards. Ensured seamless communication flow with relevant internal departments and external partners to maintain coordinated station operations. Completed essential post-flight duties and provided administrative assistance, supporting overall station efficiency and task completion.

University of Applied Science and Technology

Bachelor's degree

University of Applied Science and Technology

Associate's degree

University Canada West

Master of Business Administration - MBA