Aryan Kumar

About Aryan Kumar

At Amazon, Critical part of our mission to deliver timely, accurate and professional customer service to all Amazon customers. This vital position requires an action-oriented, flexible problem-solver who will assist customers in expediting orders and correcting post-sales problems. We communicate with customers primarily through mail, chat and utilize a variety of software tools to navigate customer accounts, research and review policies and communicate effective solutions in a fun and fast-paced environment.As a successfull asscociate, My skills include :Computer Skills:· Ability to use a desktop computer system· Familiarity with Microsoft Windows, Microsoft Outlook, and Internet Explorer· Excellent typing skills· Demonstrable understanding of the Internet, Amazon.com website, and competitor websites Communication Skills:· Ability to communicate correctly and clearly with both internal and external customers· Excellent documentation skills· Good comprehension skills- ability to clearly understand and state the issues customers present· Good composition skills- ability to compose a grammatically correct, concise, and accurate written response.Problem Solving Skills:· Effective problem solving skills· Ability to approach problems logically· Ability to demonstrate learning and decision making skills· Strong time management skills· Action oriented and self-disciplined· Organized and detail oriented· Ability to effectively prioritize work time to ensure productivity and department standards for time spent. Customer Focus:· Excellent customer service skills· Ability to empathize with and prioritize customer needs· Demonstrable interpersonal skills·*Demonstrable conflict resolution and negotiating skills*Ability to determine customer needs and provide appropriate solutionsSkills :*Microsoft Excel*Leadership*Team Management*Good at Research*Team work*Microsoft Powerpoint*Microsoft Word*Management*Customer service

Experience

1. Case Specialist

   Amazon

   Sep 2024 — Present · Pune, IN

Education

• Pune jobs

  Master of Business Administration - MBA, Marketing

  2015 — 2017

• IMED

  B.B.A., Bachelor Of Bussiness Administration

  2012 — 2015

Skills

• Microsoft Excel
• Microsoft Powerpoint
• Leadership
• Research
• Microsoft Word
• Customer Service
• Management
• Teamwork
• Team Management