Aryan Dubey

About Aryan Dubey

As a senior Technical Process Executive, I am a seasoned professional responsible for managing and optimizing technical processes within an organization. With extensive expertise in areas such as software development, system administration, and network management, I excel at troubleshooting complex technical issues and providing guidance to teams. I am skilled in implementing process improvements, coordinating with stakeholders, and leading cross-functional teams to drive operational efficiency. With excellent communication and leadership skills. As a senior Technical Process Executive, I bring a wealth of experience and a results-driven approach to contribute to organizational success. Also, I bring a combination of technical expertise, leadership abilities, and a results-oriented mindset to drive organizational success. Additionally I am a Google certified \"associate cloud engineer\". In my previous role I had worked on a support project within the Google\'s Qwiklabs and the Grow with Google Coursera program. This experience involved providing support to general users, VIP users, ILT users and googlers to perform the labs and courses smoothly. Also I have to test the labs on daily basis to confirm the smooth functionality of the labs and if we find any issue in the labs we have to escalate the issue to our AT and testing team. Additionally I have experience in handling support tickets on zendesk ticketing tool. Also I have knowledge of different platforms like Grow with Google Coursera, ServiceNow and ServiceNow employee center. This experience and knowledge have up-skilled my abilities to resolve labs, courses and Technical related issues.

Experience

1. Customer Success Engineer (Google Cloud-qwiklabs)

   Kogneos

   Jan 2024 — Present · County Dublin, IE

   As a Customer Success Engineer, I ensure seamless integration of our solutions, troubleshoot technical issues, and deliver personalized support to maximize client satisfaction. My role involves proactive communication, problem-solving, and collaboration, fostering strong client relationships. Committed to driving success and delivering exceptional value in every interaction.

Education

• Kendriya Vidyalaya

  High School

  2016 — 2017

• Technocrats Institute of Technology & Science, Anand Nagar, PB No. 24, Post Piplani, BHEL, Bhopal - 462021

  B.tech

  2017 — 2021

• Kendriya vidyalaya

  Intermediate

  2014 — 2015