Aryaman Paul
Empowering and assisting clients to achieve more; Turning churn to success || Customer Success Management || Technical success Engineer
- Role
- Senior Client Success Engineer (Csm) at Azure at Microsoft
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Aryaman Paul
Decade of experience in driving enterprise customer success across AWS, Microsoft Azure…
Experience
Senior Client Success Engineer (Csm) at Azure
Apr 2024 — Present · Bengaluru, IN
At Microsoft Azure, I partnered with global enterprise customers and CSPs to drive adoption, cost optimization, technical support and subscription lifecycle success. Beyond resolving technical issues, I acted as a trusted advisor, delivering strategic business reviews and aligning Azure solutions with customer business goals. Through proactive account management, I helped customers reduce spend by up to 30% through upselling opportunies such RI/SP and service usage optimization while improving deployment health scores and retention.My role involves product training and implemetation sessions to accelerate time-to-value, ensuring technical teams and business stakeholders could fully leverage Azure capabilities. By conducting workflow assessments and implementation reviews, I identified gaps in adoption and designed tailored success plans, resulting in 85% VM optimization rates and increased customer utilization across storage and networking services.To strengthen relationships, I tracked customer satisfaction (NPS/CSAT) and escalated insights into product and engineering teams, driving systemic improvements. My work contributed to a 20% faster resolution time on escalations and measurable boosts in customer retention and advocacy. Ultimately, I delivered a blend of technical expertise and customer success strategy, ensuring organizations realized tangible ROI and trusted Microsoft as a long-term partner.
Education
HimalayanUniversity
Bachelor of Commerce - BCom
Acharya Institutes
Bachelor of Commerce - BCom
2011 — 2014
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