Arya Sheth

About Arya Sheth

AI Generalist curious about systems and users, bridging product, ops, and automation to build AI-assisted solutions across CRM, fintech, and insurance.I’m a PGP student in Applied Marketing at Altera Institute, passionate about turning customer insights into actionable marketing strategies. Previously, as a Customer Success Associate at Rapidops, I worked closely with customers to resolve support queries, maintaining a 4.2+ CSAT while reducing average ticket resolution time by 25% through structured Zendesk workflows. By analysing thousands of customer interactions, I identified recurring friction points and improved support processes, reducing repeat ticket rates by 5%. Building on these insights, I engineered automations using Zapier and Integrately, designing multi-step CRM and backend logic flows to streamline operations. I also supported a 500+ user client account, helping drive in annual revenue by improving reporting, reducing manual touchpoints, and optimising automation pipelines across Zendesk, DocuSign, and QuickBooks.With certifications in SEO, Digital Marketing, and Power BI, I combine analytical thinking with customer empathy. I now aspire to build a career in product management, applying data-driven insights to craft impactful products and enhance customer experiences

Experience

1. Customer Success Associate

   Rapidops Inc

   Aug 2023 — Present

Education

• Altera Institute

  PGP in Applied Marketing

• A. G. High School

  Higher Secondary Education/Higher Education Administration

• LJ University

  Bachelor of Engineering - BE, Computer Engineering