Arya Raghu. S
CRM Administrator - Marketing and Sales || Senior Process Associate at Tata Consultancy Services
- Role
- Customer Relationship Management Administrator at Tata Consultancy Services
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Arya Raghu. S
Quality Assurance Engineer with a strong foundation in manual testing and software…
Experience
Customer Relationship Management Administrator
Dec 2019 — Present · Bengaluru, IN
Integrated salesforce CRM with service now platform tostreamline customer support processes and improve servicedelivery. Maintained CRM Database to ensure accuracy of customerdata and track progress of sales activity. Utilized salesforce communities to create self service portalsfor customers and partners, enabling them to submit servicerequests, track ticket status, and access knowledge baseresources from service now within the salesforce interface. Analyzed customer data to identify trends and createreports for management. Developed custom workflows and automation process tooptimize CRM performance. Consulted on Researching, diagnosing, troubleshooting, andidentifying defect solutions, this includes requestingresources, Migration through environments and ticketmanagement.Proactively identify areas for process improvement andrecommend solutions to enhance operational efficiency.Manage SLA and efforts.
Education
College of Applied SCience (IHRD), Govt.High School Campus, Mavelikkara
Bachelor's degree
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