Arya T B
Proactive Logistics Strategist Capable of Leading Cross-Functional Teams to Peak Performance. With 2+ Years in Improving Delivery Times and Streamlining Distribution.
- Role
- Operations Co-ordinator at Pon Pure Logistics Expres
- Location
- Kochi, KL, IN
- LinkedIn followers
- 500 followers
Experience
Operations Co-ordinator
Jun 2022 — Present · Chennai, IN
Coordinated day-to-day operations, ensuring smooth execution of services across multiple systems, including IVR and Surbochat, improving response time and user experience.• Responding to customer inquiries via Interactive Voice Response (IVR), email, or chat• Tracking and fixing shipping errors.• Managed and assigned tickets in the Ticketing System, monitoring and ensuring timely resolution of issues.• Handling customer complaints• Customer Relationship Management (CRM)• Building Long-Term Relationships: Working to develop strong customer relationships through reliable and efficient service.• Coordinating with vendors, suppliers, and transport companies.• Preparing and maintaining detailed Data and Reports.• Compiled and analyzed monthly MIS reports, identifying trends and providing actionable insights to management• Prepared consolidated data for monthly reviews, facilitating data-driven decision-making and strategic planning.• Developed and streamlined operational processes to improve team efficiency
Education
Kerala Higher Secondary Examination Board
Higher secondary, Biology Science
GIIMS-Global Institute of Integral Management Studies
Diploma of Education, Logistics, Materials, and Supply Chain Management
2021 — 2022
University of Kerala
Bachelor of Arts - BA, Economics
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