Arya Chanda
Customer Success Specialist @ Qualitest India Pvt. Ltd. | Boosting Retention & Pipeline Growth in B2B via Data-Driven Engagement | Healthcare, BFSI & Retail Expert
- Role
- Customer Success Specialist at Litwork.In
- Location
- Bengaluru, IN
- LinkedIn followers
- 500 followers
About Arya Chanda
Customer Success | SaaS Growth | Demand Generation | Client Retention | B2B…
Experience
Customer Success Specialist
Oct 2023 — Present · Bengaluru, IN
As a Customer Success Specialist at Qualitest India, I drive value and retention for a portfolio of mid-market and enterprise clients. I focus on building strong relationships, understanding their unique needs, and ensuring they achieve their desired outcomes through our solutions.Achievements:Spearheaded end-to-end success management for 80+ mid-market and enterprise clients (ARR:$30K–$500K) across BFSI, healthcare, education, retail, and manufacturing verticalsAchieved a 12% year-over-year increase in client retention by implementing early risk identification and tailored engagement strategiesElevated Net Promoter Score (NPS) from 58 to 70 by launching proactive feedback loops and improving client communication through structured QBRsLeveraged Salesforce data to monitor usage trends, trigger lifecycle interventions, and deploy recovery plans for at-risk accountsContributed to over $300K in upsell and renewal pipeline by integrating customer insights into targeted sales initiatives using ZoomInfo and EngageDeveloped client-facing QBR presentations and usage analytics to support renewal discussions and align internal stakeholdersEnsured accurate CRM documentation by tracking CSAT scores, customer health metrics, and client advocacy indicatorsSkills:Customer Success Management, Client Relationship Building, Churn Reduction, SaaS, Salesforce
Education
Bangalore University
Master of Business Administration - MBA, Business, Management, Marketing, and Related Support Services
2014 — 2016
Netaji Subhash Engineering College
Computer Programming, Specific Applications
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