Arwin Lawrence
Thinker, Strategist and Consultant
- Role
- Vice President at Global Healthcare Resource
- Location
- Chennai, TN, IN
- LinkedIn followers
- 500 followers
About Arwin Lawrence
I am a senior operations and shared services leader with 28+ years of experience driving…
Experience
Vice President
Jun 2014 — Present · PH
In my role as Vice President, I am responsible for the vision, strategy and delivery of Human Resources, Training, Quality, IT, Software Development and Compliance departments for Global, India and Philippines.I am also responsible for the end to end operations, delivery and P&L of the Philippines sites at Manila and Cebu.Ethics and Compliance lead for Global Healthcare Resource and group companies including Enterprise works.
Education
ST. Mathias Anglo Indian Higher Secondary School, Chennai.
HSLC, Computer Science
1993 — 1995
University of Madras
BCA, Computer Science
1998 — 2001
Skills
- Bpo
- Service Delivery
- Vendor Management
- Strategy
- IT Strategy
- Resource Management
- Operations Management
- Identifying Process Improvements
- Program Management
- Project Management
- Escalations Management
- New Business Development
- Global Human Resources Management
- Crisis Management
- Customer Service Management
- Key Account Management
- Performance Management
- Team Management
- Cost Mitigation
- P&L Management
- Superior Communications Skills
- Persuasive Presentation Skills
- Management
- Call Centers
- Team Leadership
- Leadership
- Team Building
- Quality Assurance
- Transition Management
- Talent Acquisition
- Crm
- Pre-Sales
- Business Process Improvement
- Process Improvement
- Business Analysis
- Training
- Analysis
- Business Intelligence
- Customer Relationship Management (Crm)
- Business Development
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