Arwaz A. Khan

About Arwaz A. Khan

I am a multi-skilled professional with hands-on experience in both financial recovery operations and strategic demand generation. With a dual background in banking collections and market research, I bring a rare combination of analytical depth, communication skills, and goal-driven execution to every role I take on. As a First-Party Collection Specialist for a reputed bank, I manage early-stage delinquent accounts by initiating structured customer outreach, assessing repayment capacity, and negotiating tailored solutions — all while ensuring strict compliance with banking regulations. I consistently meet and exceed daily, weekly, and monthly recovery targets, maintaining accurate documentation and contributing directly to risk reduction strategies. My approach balances empathy with performance, ensuring that clients are treated with respect while financial objectives are achieved. In parallel, I work as a Senior Demand Generation Executive and Research Analyst, where I specialize in driving strategic business growth through data analysis, market research, and performance-driven lead generation. My role focuses on developing and executing demand generation campaigns, optimizing conversion rates, and using real-time data to inform high-impact decisions. My academic foundation, shaped by the Central Board of Secondary Education (CBSE) with a focus on Biology, has instilled in me a strong sense of scientific reasoning and critical thinking. This, combined with my field experience, allows me to approach challenges with analytical precision and a strategic mindset. I thrive in fast-paced, target-driven environments and excel under pressure. I’m particularly skilled at: Executing structured recovery campaigns and meeting tight financial targets Conducting detailed market research and analyzing data to support strategy Searching for, extracting, organizing, and evaluating key information Interviewing sources, note-taking, and synthesizing findings into actionable insights Planning, scheduling, and executing campaigns and communication workflows Aligning business goals with tactical execution in both finance and marketing contexts I am dedicated to producing accurate, relevant, and impactful data that directly supports business objectives. Whether it’s helping individuals navigate repayment plans or guiding companies toward profitable market segments, I bring focus, resilience, and strategic clarity to every task. Let’s connect to explore how I can contribute to your organization’s continued success.

Experience

1. Collections Specialist

   Iqor India

   Jan 2025 — Present · Noida, IN

   Senior Collection ExecutiveAs a Senior Collection Executive, I specialize in managing and optimizing the debt recovery process while maintaining strong customer relationships. My role involves strategizing and implementing effective collection techniques, negotiating payment solutions, and ensuring compliance with company policies and regulatory standards.Key Responsibilities:Oversee and execute collection activities to recover outstanding debts efficiently.Develop and implement collection strategies to minimize delinquencies and bad debts.Communicate with customers to negotiate payment plans and resolve disputes.Monitor account portfolios and identify high-risk accounts for proactive action.Collaborate with internal teams to enhance collection processes and customer service.Ensure compliance with legal and regulatory requirements in debt recovery.Prepare reports and analysis on collection performance and trends.Train and mentor junior team members to improve overall department efficiency.With a strong focus on financial recovery and customer engagement, I contribute to maintaining a healthy cash flow while upholding the company’s reputation and ethical standards.

Education

• Central Board of Secondary Education (CBSE)

  Secondary School Certificate (SSC) or equivalent

  2018 — 2020

• Central Board of Secondary Education (CBSE)

  High School Diploma

  2020 — 2022